Challenge
In the past, a full-service partner for services at airports was often unable to meet plans. At the same time, there was no transparency and information about where delays, changes and deviations from plans, and thus costs, occurred.
Solution
Our team of experienced data scientists were able to troubleshoot numerous data quality issues using a process mining framework, distinguish between different perspectives such as per aircraft or service, among others, and then calculate process models. This involved using two years of flight and process data from a major international airport to develop a new algorithm to merge similar activities automatically or manually.
Added value
